Villa Feliz - Privacy Policies
Thank you for using the services of our website that provides an online platform and various tools to rent out our villa.
The services may be accessed from www.villafeliz.no
In using our services, you will be subject to one or more of the Privacy Policies that are accessible from this page.
Please read this introductory section to understand how the policies applies to you.
This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Villa Feliz, owned and adminstratet by Gracfort & Harvey Estate SL, is registered in Spain, Company registration number: CTC-2016120047.
We treat the personal data of site users with the utmost respect and confidentiality and take reasonable steps to ensure that your personal data is stored securely and accurately.
We understand that making purchases and travel plans online involves a great deal of trust on your part and we respect your privacy. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal data you provide to us. Please read the following policy to learn about our privacy practices.
1. Collection of your personal
2. How we use your personal data
3. With whom we share your personal data
4. How long we keep your personal data
5. Cookies and other web technologies
6. Your rights
7. How we protect your personal data
8. Children’s Privacy
9. External links
11. How you can contact us
1. COLLECTION OF YOUR PERSONAL DATA
Personal data means any information about an individual from which that person can be identified, such as your first and last name, telephone number, postal and electronic addresses, date of birth, password and payment information.
It does not include data where the identity has been removed (anonymous data).
In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly but we also collect data by logging how you interact with our services, for example by using cookies on this website.
We may also receive information from third parties.
The personal data we collect about you may include, but is not limited to: your name, email address, postal address, phone number, billing information, survey responses, reservation details and other information you may provide about yourself to our site, your IP address and web browser software.
You can choose not to provide information to us, but in general some information about you is required in order for you to make a booking; participate in a survey, contest, or sweepstakes; ask us a question; or undertake other activities on the Website.
- Information that you provide us:
We receive and store any information you provide us on our Website or give us in any other way.
- Information from Other Sources :
We may obtain information about you from other independent third-party sources, including social networks that you use to connect with us.
- Combination of Information :
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Website, as well as information collected from other online sources or from third party sources.
- Information Automatically Collected :
We automatically collect some information about your computer or device when you visit the Website. For example, we may collect your IP address, navigation software used and the reference site. We may also collect information about your online activity and use of the Website, such as reservations sent, purchases made, the areas or pages of the Website that you visit, the amount of time you spend viewing or using the Website, the number of times you return to the Website, and other click-stream or site usage data. We automatically collect this type of information to try to better understand your interests and preferences of and to better personalize your experience.
2. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
You will receive marketing messages from us if you have given your consent, if you have requested them, or if you purchased services from us and you have not opted out of receiving marketing messages.
Each time you receive an email of this type, you will be able to tell us if you no longer wish to receive them, or deny push notifications in the application, or change the settings of your mobile device to do so. You will be able to unsubscribe from marketing communications at any time by clicking on the unsubscribe link that you will find at the bottom of each communication you receive from us.
Please note that we may continue to send you service communications, such as administrative, service or transactional messages related to one of your bookings. It is not possible to unsubscribe from these service communications.
3. WITH WHOM WE SHARE YOUR PERSONAL DATA
We may share your information with other parties, and third parties listed below. If we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.
- Third-party vendors who provide services or functions on our behalf. This includes, but may not be limited to, credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. These companies have access to personal data needed to perform their functions but are not permitted to share or use the personal datae for any other purpose.
- Payment solution providers, whereby you agree that we may share data about you with the payment solution provider and vice versa in order to facilitate or assess your use of the online payment platform or for other internal purposes. Such data may include details of enquiries, bookings, transactions, refunds, chargebacks or other claims or events relating to advertisements and/or payments.
- Business partners with whom we may offer products or services in conjunction, or whose products or services we think may be of interest to you. You can tell when a third party is involved in a product or service you have requested because their name will appear with ours or separately. If you choose to access these optional services, we may share information about you, including your personal data, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:
- To comply with legitimate and enforceable subpoenas, court orders, or other legal process ; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
- To investigate, prevent, or take action regarding illegal or suspected illegal activities.
- In connection with a corporate transaction, such as - merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
4. HOW LONG WE KEEP YOUR PERSONAL DATA
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
5. COOKIES AND OTHER WEB TECHNOLOGIES
At Villafeliz.no, we want to make sure that your visit to our website is smooth, reliable and as useful to you as possible.
Further information about managing your cookie settings is provided below.
What are cookies?
Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any website. They are stored by your internet browser. Cookies contain basic information about your internet use, but they do not normally identify you personally. Your browser sends these cookies back to the site every time you revisit it, so it can recognise your computer or mobile device and personalize and improve your site experience.
What types of cookies do we use?
The cookies we use fall into 2 categories. These categories are described below.
You can find further information about the cookies in each category by accessing the Cookie Consent Tool.
These cookies are necessary to help you access and move around our site and use all its features. Without these cookies, our website would not work properly and you would not be able to use certain important features. For example, we use a cookie to keep you logged in during your visit, so the site does not require you to log in repeatedly to access different pages. We also use essential cookies for fraud detection and prevention purposes.
You will see that you cannot turn off essential cookies through the Cookie Consent Tool. The reason for this is that such cookies are necessary for you to access and use the content and features of the website.
Analytics and customisation cookies
6. YOUR RIGHTS
You can check, supplement and update the information you have provided to us or change your marketing preferences, by sending a request using our contact form, or you can contact us directly:
Gravfort & Harvey Estate SL
Johnny Gravfort: firstname.lastname@example.org - +(47) 47807777
Ketil Harvey: email@example.com - +(47) 90700777
In accordance with applicable law, you may also have the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Please find below more details and information on how and when you can exercise your rights. We will respond to your request within one month, but have the right to extend this period with two months.
In accordance with applicable law, you may have the following rights with regard to your personal data:
The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
The right to request to correct your data if they are inaccurate. You may also supplement any incomplete data we have, taking into account the purposes of the processing.
The right to request deletion of your personal data if:
-your personal data is no longer necessary for the purposes for which we collected or processed them; or
-you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
-you object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or
-your personal data is unlawfully processed; or
-your personal data has to be deleted for compliance with a legal obligation.
The right to object to the processing of your personal data. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
The right to restrict the processing of personal data, if:
-the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
-the processing is unlawful and you oppose the deletion of your personal data and requests restriction; or
-we no longer need your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
-you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.
The right to data portability. You may make a request to receive your personal data. You may also request that we send this personal data to a third party, where feasible. You only have this right if it regards personal data you have provided to us, the processing is based on consent or necessary for the performance of a contract between you and us or the processing is done by automated means.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and verify your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
7. HOW WE PROTECT YOUR PERSONAL DATA
We want you to feel confident about using our services to plan and book your vacation at Villa Feliz, so we are committed to protecting the information we collect. While no website can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the personal data you provide us against unauthorised or unlawful access, use or disclosure, and against accidental loss, damage, alteration or destruction.
For example, only the owners of Villa Feliz are permitted to access personal data, and they only may do so for permitted business functions.
8. CHILDREN'S PRIVACY
Protecting children’s privacy is important to us. We do not direct the Website to, nor do we knowingly, collect any personal data from children under the age of 13. If we learn that a child under the age of 13 has provided personal data to the Website, we will use reasonable efforts to remove or delete such personal data from our files.
9. EXTERNAL LINKS
11. HOW YOU CAN CONTACT US
If you have any questions or complaints about the processing of your personal data by us, please contact us using our contact form, or directly as provided beneath:
Our full details are:
Gravfort & Harvey Estate SL
Register nr: CTC-2016120047